Policies & Trust

Yes, a valid prescription from a licensed U.S. physician is required for all prescription medications. Over‑the‑counter (OTC) products do not require a prescription. For wholesale/bulk orders, a prescription may be waived – contact our wholesale team.

We use 256‑bit SSL encryption, firewalls, and strict access controls. Only authorized pharmacists and support staff can access prescription data. We never share your medical history or personal data with third parties except as necessary to fulfill orders. Our privacy policy is fully HIPAA‑compliant.

Due to safety regulations, we only accept returns for unopened, temperature‑stable items within 30 days. Prescription medications cannot be returned once the safety seal is broken. For defective or damaged items, contact us within 48 hours of delivery.

We are a fully licensed online pharmacy accredited by NABP (VIPPS) and LegitScript. You can verify our license status on the NABP website under license number NABP‑12345. We are also registered with the DEA and comply with all federal and state regulations.

Every order comes with a unique tracking number. Once your order is dispatched, we'll email you the tracking details. You can also log in to your account and view real‑time tracking in the "My Orders" section.

Shipping fees are refunded only if the error is ours (e.g., we shipped the wrong item or the package was lost). For returns due to patient change of mind, shipping costs are non‑refundable. Please review our Refund & Return Policy for details.